API Reference

Updates a consumer care case

post
https://api.resellerratings.com/v1/consumer-care/update-case

Provides a method to update a consumer care case. Can update Agent, add a note (with an agent), priority, and status.

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Form Data
int32
required

Consumer Care Case ID

int32

Agent ID to assign case to, a value of 0 will mark the case as unassigned

string

Note content to add to case

int32

Agent ID to post a note as. When not provided the currently assigned agent id will be used. Ignored when note not specified.

int32
1 to 10

New case priority value, valid values are 1-10

string
enum

New status code to use for case. One of 'open', 'pending', or 'resolved'

Allowed:
Responses

400

Invalid case or review, agent not found or invalid

404

Case not found

Updated almost 5 years ago

Language
Credentials
OAuth2
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Response
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application/json

Updated almost 5 years ago